FIRO® workplace relations

The groundwork for building effective and successful working relationships.

The FIRO (Fundamental Interpersonal Relations Orientation) instrument helps repair broken relationships and takes good, functional relationships to a higher level. It is the key that unlocks the potential in leadership, management and all workplace interactions.

FIRO's accessible and universally applicable framework reveals how individuals can shape and adapt their individual behaviours, influence others effectively and build trust among colleagues. It is an excellent resource for coaching individuals and teams about the underlying drivers behind their interactions with others.

What are its applications?

  • Building trust
  • Coaching
  • Communication and influencing
  • Conflict management
  • Leadership development
  • Resilience / Stress
  • Team development

What does it measure?

The FIRO framework looks at an individual’s interpersonal needs and how these needs influence relationships. It addresses five key questions.

These insights can help an individual adjust their behaviour in relationships to get what they need while also building trust with others. FIRO-B reports define the three interpersonal needs as Inclusion, Control and Affection. FIRO Business reports define the three interpersonal needs as Involvement, Influence and Connection.



How can FIRO impact individual performance?

FIRO helps people recognise where they may be giving out mixed messages and prompts them to adapt their exhibited behaviours to build trust in their relationships. It also reveals ways of improving relationships by showing individuals how they are seen by others, and how this external view may differ from how they see themselves.

As a result of using the FIRO lens, people are empowered to adjust their behaviour, enabling them to effectively influence others to achieve high performance.

How can FIRO impact team performance?

FIRO's easy-to-understand framework gives teams a rich source of information to explore motivations, underlying tensions, inconsistent behaviours and the mixed messages that can lead to mistrust and derailment.

It demonstrates how people may approach teamworking differently, and explains the potential for inefficiencies and delays in delivery. Through the concept of 'behavioural flexibility' it helps defuse cultural stereotypes and streamline cross-cultural teams within organisations. To find out how a customer has used the FIRO framework in this way, read the DBRS case study.

FIRO accelerates the speed at which trust is built by increasing the team’s understanding of relationships, and provides tactics for developing stronger bonds between individuals.

Want to know more about how FIRO could help you?

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